Refund policy
Returns, Exchanges & Refunds Policy
You have 30 days from the date of delivery to return or exchange your order.
How to Start a Return
Email helpsantabod@outlook.com with your order number and whether you want a return, exchange, or refund. We reply within 1–2 working days with return instructions and the return address.
Do not send items back before receiving instructions. Unauthorised returns cannot be processed.
Condition
Items must be returned unworn, unwashed, in original packaging, with tags attached.
Exchanges
Tell us the size you need and we will ship the replacement as soon as your original is on its way back. If your size is unavailable, we will issue a refund instead.
Refunds
Approved refunds are issued to the original payment method within 5 working days of your return arriving. Your bank may take a further 3–5 working days to display it.
Original shipping fees are refunded only where the item was faulty, damaged, or incorrect.
Return Shipping
Return shipping costs are the responsibility of the customer, except where the item was faulty, damaged, or incorrect. We recommend a tracked service.
Damaged or Incorrect Items
Contact us within 30 days of delivery with your order number and photo evidence. We will provide a replacement or full refund including all shipping costs.
Non-Returnable Items
The following cannot be returned or refunded:
- Gift cards
- Items showing signs of wear, washing, or misuse
- Items returned without prior authorisation
Christmas Orders
Orders placed between 1 November and 24 December may be returned or exchanged until 31 January.
Cancellations
Orders that have not yet shipped can be cancelled for a full refund. Email us before dispatch.
Your Statutory Rights
UK and EU customers may cancel within 14 days of delivery without giving a reason, with a further 14 days to return. Our 30-day policy is offered in addition to this and does not affect your statutory rights.
Contact
All enquiries: helpsantabod@outlook.com. Include your order number in the subject line.